✅ Who is the most important person in your company?
✅ Is your receptionist the Director of 1st Impressions?
✅ How many compliments do you receive about your receptionist?
✅ Have you ever INVESTED in that Receptionist – the person who makes the Company go?
✅ Is your Receptionist an Income generator OR a Loss creator?
Who Should Attend
- All Receptionists.
A Typical Scenario…
Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer…
How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise?What message does your customer receive – one of chaos or one of professionalism? This fast-paced course is specifically designed to answer these and other important questions.
- Stand out from the noise
- Captivate your customers while delivering a memorable message
- Be a walking ambassador for the vision and values of the company
Program Highlights
A. Where Customer Excellence Starts
- Internal versus external customers
- Image and Grooming
- Knowing my company
- Why customer care is important
- Meeting and exceeding customer expectations
- The Communication Jungle: Understanding Different Communication Styles
C. Excellent Telephone Skills
- Call response time
- Putting callers on hold
- Transfer of calls
- Dealing with visitors
- Taking Messages
B. Ambassadors for your Company
- Welcoming people to your business
- Directing client traffic
- Ethics and Discretion
- Proper Etiquette
D. Handling Difficult People and Situations
- Empathy
- How to deal with ANGER and CONFLICT
- Calming difficult customers
- Handling Complaints
E. Plans for Tomorrow
- Putting it All Together
- Action Plan
What Do I get?
Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate. Within our programs, participants become engaged in an experience that mirrors the pressures and challenges faced in a real-world situation. Personalized Certificates are issued to each delegate on completion of the program.
Do you need more information OR want to get started?
★★★★★ 5/5
Prior to the Peer Training Group’s Sales Training, the weekly conversions were averaging 8.5%. Now the sales figures have improved to a consistent average of 12%
Cheryl Wiltshire
– Sales Manager (World Leisure Holidays)
★★★★★ 5/5
Peer Training Group's approach on how to focus on the difference between identifying needs versus the psychology of creating an imperative to buy is what appealed to me most. It simply makes sense.
Petrus Steyn
– First National Bank
★★★★★ 5/5
The best coaching from The Peer Group. A great and Informative Presentation. The training was superb. We wish it could be 2 Days.
Ebenezer Massawe
– Sales Manager & Team – Business Connexion – Tanzania
